Communication Skills for Veterinary Receptionists

Helen Silver-MacMahon
Helen Silver-MacMahon
Academies Veterinary Academies

£195.00 + VAT (Non-Member price)

0 +VAT (Member price)

Find out more about our Membership plans

This comprehensive one-day course with Helen Silver-MacMahon is designed for customer-facing veterinary staff looking to enhance their communication skills and provide an exceptional service to clients.

Wednesday 5th March 2025
10:00 am - 5:30 pm
The Pickle Factory - 14 Bowden Street, London, SE11 4DS
7 Hours CPD
Places available

£195.00 + VAT (Non-Member price)

0 +VAT (Member price)

Find out more about our Membership plans

Special Offer

If you book both 'Communication Skills for Veterinary Receptionists' and 'Mastering Diary Management: Essential Skills for Client-Facing Staff' pay just £345 + VAT for both courses! Please contact [email protected] to book.

  • Description

    This one-day course focuses on the skills veterinary receptionists need to give a great first impression. A large part of the reception role involves communicating, whether by phone, online or in-person. As such, emphasis will be placed on honing essential communication techniques to establish meaningful connections with clients, fostering trust and rapport. Delegates will learn to navigate diverse client interactions, tailoring their approach to meet the unique needs and preferences of each individual. Moreover, the course will provide client-facing staff with invaluable insights into organisation strategies tailored specifically for the fast-paced environment of a veterinary reception.

    As well as communication and organisation skills, the course will delve into the nuances of conflict resolution, equipping delegates with the tools and techniques to deal with challenging situations and complicated requests. This course is designed to empower veterinary reception staff with the knowledge, skills and confidence needed to excel in their roles.

    Topics to be covered include:

    • Introduction to the veterinary profession and legislation 
    • Communication skills and client-focused communication 
    • People skills and team dynamics 
    • Organisation and effective working strategies 
    • Support for the clinical team 
    • Coping mechanisms for managing stress in a demanding work environment 
    • Conflict resolution and mediation 

    By booking onto this course you will also gain access to Central CPD On-Demand’s Client Care Academy online learning series, giving you an additional 12 hours of further study usually worth £95+VAT.

    Special Offer!

    If you book both 'Communication Skills for Veterinary Receptionists' and 'Mastering Diary Management: Essential Skills for Client-Facing Staff' pay just £345 + VAT for both courses! Please contact [email protected] to book.

  • Reviews

    John Gollop

    Good lecturers and useful practical content.

    Danielle Dillon

    I have had great experience doing different practical courses. The content quality is excellent. The location is very accessible. The staff are friendly and very helpful. Wonderful providers!

    Laura Snyman

    What a great day - sharing knowledge, learning, asking questions, delicious food, modern pleasant setting - highly recommended.
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